# OLUWAFISAYO LYDIA OWOLABI - Sales & Customer Service Professional
Source: https://hello.cv/owolabifisayo
Lagos

## Links
- LinkedIn | https://linkedin.com/in/fisayo-owolabi

## About
Highly motivated and results-oriented professional with a proven track record in sales, customer service, and client relationship management. Leverages strong communication, problem-solving, and organizational skills to drive business objectives, enhance customer satisfaction, and contribute to organizational growth. Eager to apply a comprehensive skill set to a dynamic role in sales or client-facing operations within a growth-focused environment.

## Work
### Sales Telemarketing Officer | Swift Talk Limited
Currently serving as a Sales Telemarketing Officer, contributing to sales strategy, lead generation, and client conversion through optimized communication and CRM management.
- Developed and optimized new sales scripts by integrating successful tactics and industry trends, enhancing call effectiveness and prospect engagement.
- Generated a robust pipeline of qualified leads, prepared and delivered accurate quotes, and successfully converted prospects into clients, contributing to sales targets.
- Maintained exceptional data accuracy within CRM systems, ensuring precise tracking of leads and sales conversions for optimized reporting and strategic insights.
- Implemented customer feedback mechanisms to refine sales approaches, resulting in a more client-centric sales process and improved conversion rates.
### Customer Service Representative | Lideea Store
Delivered top-tier customer service and managed logistics for goods supply, fostering strong client relationships and ensuring operational efficiency.
- Collaborated effectively with a team to deliver top-tier customer service, resolving inquiries and managing logistics for goods supply to diverse client destinations.
- Cultivated strong, positive customer relationships and enhanced interpersonal skills, resulting in improved client satisfaction and repeat business.
- Streamlined order processing and delivery coordination, contributing to efficient operations and timely fulfillment of client requests.
- Proactively addressed customer concerns and provided solutions, maintaining high service standards and positive brand perception.
### Marketing Intern | Adron Homes and Properties
Supported marketing initiatives and client engagement, specializing in understanding property needs and guiding first-time home buyers through complex real estate processes.
- Conducted in-depth client communication to accurately identify property needs and preferences, facilitating personalized recommendations and enhancing sales potential.
- Provided comprehensive guidance to first-time home buyers, navigating them through the intricate real estate acquisition process from pre-approval to successful closing.
- Assisted in market research and competitive analysis, contributing insights that informed targeted marketing strategies for property listings.
- Supported the marketing team in preparing promotional materials and presentations, ensuring consistent brand messaging and client engagement.
### Learning Facilitator | Didado Foundation Nursery & Primary School
Facilitated engaging learning sessions for over 80 pupils, fostering academic interest and ensuring consistent progress through effective teaching and assessment strategies.
- Facilitated dynamic learning sessions for over 80 pupils, employing effective communication and friendly relations to significantly boost subject interest and engagement.
- Implemented systematic tracking of student progress and class participation, leading to documented improvements in class assessments and overall academic performance.
- Developed and adapted educational materials to cater to diverse learning styles, fostering an inclusive and effective classroom environment.
- Collaborated with school administration to align teaching methodologies with curriculum objectives, ensuring high educational standards and student success.

## Education
### University of Lagos | Business Education
### Federal College of Education (Technical) | Business Education (Accounting Major)

## Certificates
### Data Analysis
Incubator Hub | 2024-12-01
### Teachers Registration Council Of Nigeria
Federal Republic Of Nigeria | 2024-10-10
### Certificate of National Service
National Youth Service Corps (NYSC) | 2023-03-01
### Event Management
Dominion Academy | 2019-04-01
### Diploma in Computer
Hands-On Computer Institute | 2011-06-01

## Skills
### Sales & Business Development
- Sales Telemarketing
- Lead Generation
- Sales Conversion
- Prospecting
- Client Acquisition
- Quoting
- Sales Scripting
- Market Research
### Customer Relationship Management
- Relationship Management
- Customer Service
- Client Retention
- Interpersonal Skills
- Client Satisfaction
- Customer Feedback
### Communication & Presentation
- Effective Communication
- Active Listening
- Problem-Solving
- Negotiation
- Client Consultation
- Presentation Skills
### Operations & Administration
- Quality Control
- Time Management
- Organization & Planning
- Data Accuracy
- CRM Systems
- Process Optimization
- Order Fulfillment
- Logistics Coordination
### Teamwork & Leadership
- Teamwork
- Collaboration
- People Management
- Cross-functional Collaboration
- Mentorship
### Learning & Development
- Adaptive Learning
- Accountability
- Educational Content Delivery
- Classroom Management
- Student Assessment
- Curriculum Development
- Pedagogical Methods
### Product & Industry Knowledge
- Product Knowledge
- Real Estate Sales Process
- Business Education
- Accounting

## Source
Read this profile on Hello.cv: https://hello.cv/owolabifisayo
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