OLUWAFISAYO LYDIA OWOLABI

Sales & Customer Service Professional

LinkedIn

About

Highly motivated and results-oriented professional with a proven track record in sales, customer service, and client relationship management. Leverages strong communication, problem-solving, and organizational skills to drive business objectives, enhance customer satisfaction, and contribute to organizational growth. Eager to apply a comprehensive skill set to a dynamic role in sales or client-facing operations within a growth-focused environment.

Work Experience

Sales Telemarketing Officer

Swift Talk Limited

May 2022 - Present

Lagos, Lagos State, NG

Currently serving as a Sales Telemarketing Officer, contributing to sales strategy, lead generation, and client conversion through optimized communication and CRM management.

  • Developed and optimized new sales scripts by integrating successful tactics and industry trends, enhancing call effectiveness and prospect engagement.
  • Generated a robust pipeline of qualified leads, prepared and delivered accurate quotes, and successfully converted prospects into clients, contributing to sales targets.
  • Maintained exceptional data accuracy within CRM systems, ensuring precise tracking of leads and sales conversions for optimized reporting and strategic insights.
  • Implemented customer feedback mechanisms to refine sales approaches, resulting in a more client-centric sales process and improved conversion rates.

Customer Service Representative

Lideea Store

Jan 2011 - Apr 2022

Lagos, Lagos State, NG

Delivered top-tier customer service and managed logistics for goods supply, fostering strong client relationships and ensuring operational efficiency.

  • Collaborated effectively with a team to deliver top-tier customer service, resolving inquiries and managing logistics for goods supply to diverse client destinations.
  • Cultivated strong, positive customer relationships and enhanced interpersonal skills, resulting in improved client satisfaction and repeat business.
  • Streamlined order processing and delivery coordination, contributing to efficient operations and timely fulfillment of client requests.
  • Proactively addressed customer concerns and provided solutions, maintaining high service standards and positive brand perception.

Marketing Intern

Adron Homes and Properties

Jun 2019 - Aug 2019

Lagos, Lagos State, NG

Supported marketing initiatives and client engagement, specializing in understanding property needs and guiding first-time home buyers through complex real estate processes.

  • Conducted in-depth client communication to accurately identify property needs and preferences, facilitating personalized recommendations and enhancing sales potential.
  • Provided comprehensive guidance to first-time home buyers, navigating them through the intricate real estate acquisition process from pre-approval to successful closing.
  • Assisted in market research and competitive analysis, contributing insights that informed targeted marketing strategies for property listings.
  • Supported the marketing team in preparing promotional materials and presentations, ensuring consistent brand messaging and client engagement.

Learning Facilitator

Didado Foundation Nursery & Primary School

Sep 2013 - Jan 2018

Lagos, Lagos State, NG

Facilitated engaging learning sessions for over 80 pupils, fostering academic interest and ensuring consistent progress through effective teaching and assessment strategies.

  • Facilitated dynamic learning sessions for over 80 pupils, employing effective communication and friendly relations to significantly boost subject interest and engagement.
  • Implemented systematic tracking of student progress and class participation, leading to documented improvements in class assessments and overall academic performance.
  • Developed and adapted educational materials to cater to diverse learning styles, fostering an inclusive and effective classroom environment.
  • Collaborated with school administration to align teaching methodologies with curriculum objectives, ensuring high educational standards and student success.

Education

Business Education

University of Lagos

Jan 2018 - Dec 2020

Lagos, Lagos State, NG

Business Education (Accounting Major)

Federal College of Education (Technical)

Jan 2012 - Dec 2016

Lagos, Lagos State, NG

Certificates

Data Analysis

Incubator Hub

Dec 2024

Teachers Registration Council Of Nigeria

Federal Republic Of Nigeria

Oct 2024

Certificate of National Service

National Youth Service Corps (NYSC)

Mar 2023

Event Management

Dominion Academy

Apr 2019

Diploma in Computer

Hands-On Computer Institute

Jun 2011

Skills

Sales & Business Development

  • Sales Telemarketing
  • Lead Generation
  • Sales Conversion
  • Prospecting
  • Client Acquisition
  • Quoting
  • Sales Scripting
  • Market Research

Customer Relationship Management

  • Relationship Management
  • Customer Service
  • Client Retention
  • Interpersonal Skills
  • Client Satisfaction
  • Customer Feedback

Communication & Presentation

  • Effective Communication
  • Active Listening
  • Problem-Solving
  • Negotiation
  • Client Consultation
  • Presentation Skills

Operations & Administration

  • Quality Control
  • Time Management
  • Organization & Planning
  • Data Accuracy
  • CRM Systems
  • Process Optimization
  • Order Fulfillment
  • Logistics Coordination

Teamwork & Leadership

  • Teamwork
  • Collaboration
  • People Management
  • Cross-functional Collaboration
  • Mentorship

Learning & Development

  • Adaptive Learning
  • Accountability
  • Educational Content Delivery
  • Classroom Management
  • Student Assessment
  • Curriculum Development
  • Pedagogical Methods

Product & Industry Knowledge

  • Product Knowledge
  • Real Estate Sales Process
  • Business Education
  • Accounting